Privacy Policy

1. Introduction

Welcome to Urban01 ("Company", "we", "our", "us"). We respect your privacy and are committed to protecting your personal data in accordance with applicable Indian laws, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act (DPDP).

2. Information We Collect

• Personal Identity Information: Name, phone number, shipping address, billing address, and email address provided during checkout or account registration.
• Payment & Financial Data: Transactions are securely processed directly via Razorpay. We do not store raw credit/debit card numbers or UPI PINs on our servers.
• Technical Log Data: IP address, device type, browser information, and session interactions gathered through essential cookies.

3. How We Use Your Data

We process your information strictly to fulfill orders, process payments via Razorpay, generate tax invoices, dispatch shipments through courier partners (Shiprocket), provide live order tracking, and offer customer support.

4. Third-Party Sharing

We share relevant customer shipping details strictly with our verified delivery & logistics partners (Shiprocket, BlueDart, Delhivery) and payment processing gateways (Razorpay). We do not sell or trade your personal information to third-party marketing brokers.

5. Security & Data Protection

All communications are encrypted using 256-Bit SSL/TLS protocols. Access to administrative systems requires Multi-Factor Authentication (2FA) and encrypted access credentials.

6. Contact Grievance Officer

If you have questions or concerns regarding your privacy, please email us at support@urban01.com or write to: